Have Questions? Call us!
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Have Questions? Call us!
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Frequently Asked Questions How do I send you my client list? What do the mailing programs cost? Is there a minimum number of clients that must be on my list? Do I need to send you my business cards? What do you do with my client list? How do I know when the cards have been mailed? Do you send reports? What other companies/industries do you mail for? How long have you been in business?
Answers How do I send you my client list? An Excel spreadsheet (or *.csv file) is the best way. If you have your list in another database format (Outlook, Act, etc.) you can export the list into Excel (or *.csv format) by opening your database and selecting File-Export. If you need help, call us. If you do not have your list in a database you can either create it using our form or send us whatever you have by mail or fax. What do the mailing programs cost?
The prices include the card and envelope, hand signing, inserting business cards, printing, stuffing and sealing, and affixing domestic first class postage. The postage IS included. Is there a minimum number of clients that must be on my list? No! For the sphere mailing program, the price breaks begin at 50 clients though. We will accept orders for less than 50 clients, but it just costs a little more per card. Do I need to send you my business cards? If you wish to have your business cards included in your mailing, we do need to receive them in advance. Please send us as many as possible. We will stock the cards and let you know when we need more. The mailing schedule is as follows: We will contact you between the 1-10 day of the month to obtain new client information and/or send you the mailing information for approval, when appropriate. Follow-Up Program cards...mailed between the 11-15 day of the month Sphere Program cards...mailed between the 16-20 day of the month Invoices/Statements...charged/billed between the 21-25 day of the month Birthday Program cards...mailed 5-9 days before the client birthday One-Time Program cards...mailed within 3-5 business days of receiving the order or 5-11 days before the occasion. See our Reports/Schedules page for more detail. At this time we only accept payment by credit card. We accept Visa, Mastercard and American Express. The charge will be posted to your account between the 21-25 day of the month (a statement and receipt will be mailed to you). You will only be billed on the months when there is activity on your account. For card purchases only, your credit card will be billed when your order ships. Yes! We would be happy to send you samples and more details about the programs at any time. We also can send you a catalog describing the mailing programs and listing the card selections for each category. Just let us know what you need. There is a one-time setup fee of $50.00 for our new customers who supply their client list electronically. If you would like to supply your initial list in a manual format, mailed or faxed to us, we will enter the clients into our system at a charge of $0.50 per entry. These fees help cover our overhead costs to maintain your programs and reporting costs. For any changes or deletions to your client list, there is a $0.45 fee per entry. This minimal charge helps cover our overhead costs for maintaining your database. Any additions to your existing list are done at no charge. If you have an address but do not know the correct zip code, we will research it for you at a $0.75 charge. If for any reason you need to resend a card, we can send it again for only $2.50. There is also a $10.00 charge for any pickups and deliveries we need to do on your behalf. Such as: buying a gift card for one of your client mailings, picking up more of your business cards, etc. Please limit the amount of retail store trips we need to make to keep the gift card fees at a minimum. For Texas residents, sales tax (8.25%) will be added to each order. What do you do with my client list? We have a custom software program which we enter your client information into. We import your list directly into our system. Once we have your client list ready, we print a report that lists the client's name and address and what mailing program they are on. We will send this report to you for approval before your mailing goes out. Before each subsequent mailing, we will send the same report of any new clients you have added since your last mailing. See our Reports/Schedules page for more detail. Any client information you send to us is strictly confidential and will not be shared or sold to anyone. We would be happy to sign a confidentiality agreement if you need us to. How do I know when the cards have been mailed? Our custom software program creates a report listing each client that received a card, what program they were on, and the estimated date of the mailing. We send this report to you along with your monthly invoice or statement. See our Reports/Schedules page for more detail. For our Sphere Program customers, we will add your name to your own client list and you will receive a copy of your mailing. This is a complimentary service. What other companies/industries do you mail for? We work with all types of businesses. However, most often, we find that mortgage, real estate, insurance and financial planning companies contact us the most. We also have worked with title, computer/technical, construction, automotive, dental, business coaching, payroll, landscaping, church, tradeshow, office supply, promotional product, hotel, and legal businesses as well. Since our programs are very flexible, we are able to meet most of our customers needs...no matter where they work! How long have you been in business? Just Stay In Touch began as a part-time business in late summer 2002. In December 2002, we began serving the business community full time. Our business is modeled after a "sister" company which has successfully been in business for over 15 years. We love our products and our customers, so we're here to stay!! |
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